Cancellation- In order to provide the best care and support to you and those we serve, it is of upmost importance that our policies are upheld. A deposit of $60 is required for each booking. The deposits are non refundable and go towards the full session fee. We require 24 hour cancellation notice. Any appointment cancelled without a 24 hour notice, will be charged the deposit fee that cannot be used towards any other service or session. If your cancellation or rebooking has been made within the allotted time the deposit will be held towards another session or service booking. No shows will be required to the full session fees. The above agreements can be found on our intake form. Once your form is signed you agree to our policies and terms of service.

Privacy- All services and sessions accessed fall under our privacy act and governing board and association policies. All services and sessions between client and counsellor are confidential and adhere to strict guidelines. Online sessions may differ based on the platform used please be sure to familiarize with the privacy policy of third party platforms. Confidentiality is still upheld for both client and counsellor no matter the platform. All signed client intake and privacy forms are valid contracts that shows agreeance to all policies, agreements, and terms. All changes must be made in writing, dated and signed. Connect Management and staff have full rights to terminate all policies, agreements, and terms with clients, without notice or signed documentation from clients. Connect management and staff have full rights to refuse service to any client. Abuse of any kind, will not be tolerated and will result in dismissal and removal of client from accessing any services provided by connect and their affiliates.